The Disney Institute, Theodore Kinni
What’s inside
This book offers insights into Disney’s legendary approach to customer service, providing principles and practices for creating the best experience for guests.
You’ll Learn
- Understanding principles of outstanding customer service
- Learning from Disney’s success in creating memorable experiences
- Improving personal or organizational service standards
- Gaining insights into effective employee engagement strategies
Key Points
- Disney’s Philosophy of Customer Service
- Quality Service Standards
- The Role of Employees in Service Delivery
- Creating a Magical Customer Experience
- Integrating Service Quality into Business Practice
- The Importance of Attention to Detail
- Continuous Improvement in Customer Service
Who’s it For
- Customer Service Professionals
- Business Owners
- Hospitality Industry Workers
- Management Executives
- Entrepreneurs
About the author
The Disney Institute imparts the business insights and practices developed by the Walt Disney Company, focusing on customer service excellence.