Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
What’s inside
The book provides practical tools to hold others accountable for broken promises, damaged trust and bad behavior, improving relationships and team performance.
You’ll Learn
- Understand how to address accountability issues
- Improve communication and trust in relationships
- Enhance team performance through accountability
- Learn practical tools to resolve conflicts
Key Points
- Identifying Accountability Issues
- Choosing What and If to Address
- Master the Skill of Contrasting
- Create a Mutual Purpose
- Maintain Dialogue to Resolve Issues
- Follow up for Long-Term Accountability
Who’s it For
- Managers
- Team Leaders
- Employees
- Anyone looking to improve personal relationships
About the author
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are renowned experts in the field of organizational behavior and leadership.