Crucial Accountability
Crucial Accountability provides tools to address broken promises and bad behavior.
Summary of 6 Key Points
Key Points
- Identifying Accountability Issues
- Choosing What and If to Address
- Master the Skill of Contrasting
- Create a Mutual Purpose
- Maintain Dialogue to Resolve Issues
- Follow up for Long-Term Accountability
key point 1 of 6
Identifying Accountability Issues
Identifying accountability problems is a crucial first step towards resolving them. It involves recognizing the gaps between expected and actual performance and understanding the underlying causes of these discrepancies. It’s not just about pointing fingers, but rather about fostering a sense of shared responsibility where everyone in the organization is held accountable for their actions. ..Read&Listen More
key point 2 of 6
Choosing What and If to Address
When choosing what and if to address an issue, it is essential to weigh the risks and rewards associated with confronting the problem. Consider the potential impact on the relationship, the person’s feelings, and possibly the overall atmosphere of the workplace or home. It’s equally important to think about the consequences of not addressing the matter. Unresolved problems can lead to resentment, a breakdown in communication, and a toxic environment. ..Read&Listen More
key point 3 of 6
Master the Skill of Contrasting
Contrasting is an essential skill that involves articulating the difference between what one does not intend and what one really wants. This skill is highly vital in preventing others from misunderstanding your intention, thereby enhancing communication effectiveness. It is particularly important when the stakes are high, and misunderstanding can lead to serious conflicts. Contrasting helps in clearly defining your motives and consequently, managing potential misunderstandings that could derail your ultimate goals…Read&Listen More
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Create a Mutual Purpose
Creating a mutual purpose involves finding a shared goal or vision that both parties can agree on. This involves understanding the other person’s perspective, their goals, and their desires, and then finding a common interest or goal that both parties can work towards. This is not about compromise or finding the middle ground, but about truly understanding the other person’s perspective and aligning it with your own. It’s about creating a shared vision or goal that both parties can pursue together…Read&Listen More
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Maintain Dialogue to Resolve Issues
Maintaining dialogue to resolve issues involves nurturing safety within the conversation. This means creating an environment where everyone feels comfortable stating their thoughts and opinions. It is about making the other person feel safe enough to share their perspective, even when it differs from yours. This is achieved by showing respect, demonstrating that you value their input, and assuring them that it’s a safe place to express their thoughts…Read&Listen More
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Follow up for Long-Term Accountability
Follow up for long-term accountability is vital, it is a process which shouldn’t be overlooked. It involves regularly checking in to ensure that the agreed-upon actions are being taken. The aim is to hold the individual responsible and accountable for their part in the plan, ensuring that commitments are kept, and goals are met. This is not about micromanagement, but maintaining a level of engagement to monitor progress and provide support when necessary…Read&Listen More