Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
What’s inside
Crucial Conversations provides readers with the tools needed to conduct effective dialogues under high-stake circumstances. The book discusses tips on how to prepare for a crucial conversation, how to transform anger and hurt feelings into powerful dialogue, and how to make it safe to talk about critical topics.
You’ll Learn
- Improve communication skills
- Learn to manage high-stakes conversations
- Navigate conflict and difficult discussions
- Enhance leadership abilities
Key Points
- The Importance of Dialogue in Crucial Conversations
- Establishing Safe Conditions for Dialogue
- Managing Emotions in Crucial Conversations
- Identifying and Understanding Shared Goals
- Improving Communication Skills Through Practice
- Turning Crucial Conversations into Actions
- Maintaining Respect and Mutual Purpose
Who’s it For
- Business Professionals
- Managers
- Team Leaders
- Life Coaches
- Conflict Mediators
- Anyone seeking to improve communication skills
About the author
The book is written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, who are experts in the field of organizational behavior and corporate training. They co-founded VitalSmarts, one of the leading corporate training companies.