Doug Lipp
What’s inside
Disney U explores the inner workings of the Disney University training program, revealing how Disney nurtures staff to deliver exceptional service and create magical experiences.
You’ll Learn
- Understanding effective employee training methods
- Learning how to enhance customer service
- Gaining insights into Disney’s corporate culture
- Applying Disney’s principles to other business contexts
Key Points
- The inception and evolution of Disney University
- The role of Disney University in employee engagement
- Disney’s core training philosophies
- Case studies of Disney’s customer service excellence
- The integration of Disney’s values and vision
- Strategies for creating a supportive learning environment
- Continuous improvement and innovation in training
Who’s it For
- Business professionals
- Human Resources managers
- Customer service representatives
- Disney enthusiasts
- Management students
About the author
Doug Lipp is a renowned expert on customer service, leadership, and global competitiveness, with years of experience at Disney.