Jay Baer
What’s inside
This book provides a revolutionary approach to customer service, treating complaints as a valuable resource.
You’ll Learn
- Improve customer service skills
- Enhance understanding of online reputation management
- Learn how to handle negative feedback
- Develop a customer-centric business strategy
Key Points
- Transform Negative Feedback into Business Opportunities
- The Two Types of Haters and How to Deal with Them
- The Rise of Online Complaints
- Importance of Speed in Resolving Complaints
- The Power of Hugging Your Haters
Who’s it For
- Customer Service Professionals
- Business Owners
- Marketing Specialists
- Entrepreneurs
About the author
Jay Baer is a marketing consultant, speaker, and the author of several best-selling books on marketing and customer service.