Daniel Shapiro
What’s inside
This book uncovers the hidden emotional triggers that cause conflicts, and provides tools for resolution.
You’ll Learn
- Improve your negotiation skills
- Learn to manage emotional triggers
- Understand how to resolve conflicts
- Learn to reconcile differences
Key Points
- Identify emotional underpinnings of conflict
- Understanding the taboos that hinder resolution
- Use emotional intelligence in negotiations
- The power of identity-based conversation
- Apply the five steps to reconciliation
Who’s it For
- Conflict managers
- Team leaders
- HR professionals
- Individuals seeking to resolve personal conflicts
About the author
Daniel Shapiro is an expert in negotiation and conflict resolution, and founder of the Harvard International Negotiation Program.