Negotiating the Nonnegotiable. Book Summary

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Daniel Shapiro

What’s inside

This book uncovers the hidden emotional triggers that cause conflicts, and provides tools for resolution.

You’ll Learn

  • Improve your negotiation skills
  • Learn to manage emotional triggers
  • Understand how to resolve conflicts
  • Learn to reconcile differences

Key Points

  • Identify emotional underpinnings of conflict
  • Understanding the taboos that hinder resolution
  • Use emotional intelligence in negotiations
  • The power of identity-based conversation
  • Apply the five steps to reconciliation

Who’s it For

  • Conflict managers
  • Team leaders
  • HR professionals
  • Individuals seeking to resolve personal conflicts

About the author

Daniel Shapiro is an expert in negotiation and conflict resolution, and founder of the Harvard International Negotiation Program.