Joey Coleman
What’s inside
This book provides strategies to convert a one-time buyer into a lifelong customer by focusing on the customer journey.
You’ll Learn
- Understanding the importance of customer retention
- Learning strategies to increase customer loyalty
- Improving customer service skills
- Enhancing business growth with customer retention strategies
Key Points
- Understanding the Customer Journey
- Importance of Customer Retention
- Developing a Customer Retention Strategy
- Fostering Customer Loyalty
- Delivering Exceptional Customer Service
- The Power of Follow-up
Who’s it For
- Entrepreneurs
- Business Owners
- Sales Professionals
- Customer Service Professionals
- Marketing Professionals
About the author
Joey Coleman is a renowned speaker and consultant in customer experience design, helping businesses retain their customers.