Never Split the Difference. Book Summary

Share

Chris Voss

What’s inside

This book is a comprehensive guide to negotiation strategies, grounded in real-life application as experienced by the author, a former FBI negotiator. It challenges traditional negotiation methods and offers innovative strategies that work effectively in both professional and personal situations. The book is filled with captivating stories from Voss’s career, along with actionable advice for readers.

You’ll Learn

  • Gain practical negotiation skills
  • Improve both professional and personal communication
  • Learn to handle high-stake negotiations effectively
  • Understand how to influence people’s decisions

Key Points

  • The power of ‘No’ in negotiations
  • Understanding the difference between ‘Fair’ and ‘Effective’
  • The pivotal role of empathy in negotiation
  • Tactical empathy and its application
  • The ‘Ackerman Model’ for effective bargaining
  • Using calibrated questions in negotiation
  • Dealing with difficult and high-stake negotiations

Who’s it For

  • Business professionals
  • Salespeople
  • Leaders
  • Entrepreneurs
  • Individuals interested in improving their negotiation skills

About the author

Chris Voss is a renowned negotiation expert with a distinguished career at the FBI, where he was the lead international kidnapping negotiator. Since leaving the FBI, he founded The Black Swan Group, a training and consulting company.