Unreasonable Hospitality
A service revolution manifesto for creating astounding customer experiences.
Lead from the Outside
A guide to impactful leadership for those outside traditional power structures.
Smile or Die Summary of Key Points
This book explores the dark side of positive thinking, arguing it has underpinned major economic crises and perpetuates inequality.
The Career Playbook Summary of Key Points
The Career Playbook offers practical advice for young professionals on building a successful career in the modern workplace.
The Signal and the Noise Summary of Key Points
In ‘The Signal and the Noise’, Nate Silver explores the world of prediction, examining how we can distinguish a true signal from a universe of noisy data. Silver investigates a variety of fields, including baseball, politics, weather, and the economy, to discuss and explain why some predictions fail while others succeed. The book delves into the science of forecasting and uses case studies to illustrate the complexity of prediction and the human factors that can interfere with our judgement.
The Brand Gap Summary of Key Points
The Brand Gap explores the distance between business strategy and design, offering a unified theory and tools to bridge this gap for brand success.
Frida Summary of Key Points
Frida is a biography of the iconic Mexican artist Frida Kahlo, exploring her life, art, and the events that shaped her vision and works.