Zombie Loyalists Summary of Key Points
This book offers insights into creating a customer service culture that fosters brand loyalty, turning customers into brand ambassadors.
The Norton Anthology of Modern and Contemporary Poetry
An expansive collection capturing the essence and evolution of modern and contemporary poetry.
The Penguin Anthology of Twentieth-Century American Poetry Summary of Key Points
A comprehensive collection showcasing the diversity of American poetry in the twentieth century, edited by former U.S. Poet Laureate Rita Dove.
Hundred Years’ War on Palestine Summary of Key Points
An analysis of the conflict between Israel and Palestine, framed as a colonial war against the Palestinians since the Balfour Declaration of 1917.
The Art of Communicating
Mindfulness and compassion as foundations for effective communication.
The Leadership Moment Summary of Key Points
The Leadership Moment presents nine powerful stories of leaders who faced critical decisions and how they turned challenges into triumphs.