Renee Evenson
What’s inside
This book provides a toolkit of phrases and tactics for navigating challenging interpersonal communications. It offers strategic language for handling conflicts, negotiations, and difficult personalities in professional settings.
You’ll Learn
- Enhance communication skills in tough situations
- Learn to de-escalate conflicts effectively
- Improve professional relationships with challenging individuals
- Navigate workplace politics with strategic language
Key Points
- Understanding Difficult Personalities
- Strategic Language for Conflict Resolution
- Negotiation Tactics for Challenging Situations
- Maintaining Professionalism Under Stress
- Communicating with Clarity and Assurance
- Building Constructive Work Relationships
- Handling Criticism and Negative Feedback
Who’s it For
- HR Professionals
- Managers
- Team Leaders
- Customer Service Representatives
- Anyone facing interpersonal challenges at work
About the author
Renee Evenson is a business and communications expert, specializing in customer service and management. She provides insights based on years of experience.