Start at the End Summary of Key Points
This book focuses on the importance of starting with the end in mind when creating a business plan.
Customer Experience
Zombie Loyalists Summary of Key Points
This book offers insights into creating a customer service culture that fosters brand loyalty, turning customers into brand ambassadors.
This is Service Design Thinking Summary of Key Points
This book introduces the concept of service design thinking through methods and tools for improving service experiences in various industries.
Oversubscribed Summary of Key Points
Oversubscribed by Daniel Priestley explains strategies for businesses to attract more demand than they can supply, creating a fervent market.
Evergreen Summary of Key Points
Evergreen is a guide on how to create and sustain customer loyalty. The book offers strategies and principles for businesses to thrive by nurturing long-lasting customer relationships.
Zombie Loyalists
Strategic insights for transforming customers into fervent brand promoters.
This is Service Design Thinking
A guide to enhancing services through design thinking and practical methods.