Legendary Service Summary of Key Points
Legendary Service presents a practical model for exceptional customer service, teaching how to consistently provide maximum customer satisfaction.
Customer Satisfaction
Competing Against Luck Summary of Key Points
Clayton Christensen introduces the ‘Jobs to Be Done’ theory, reshaping how companies understand their customers’ needs and innovate to fulfill them.
Legendary Service
Legendary Service teaches how to prioritize and improve customer service for business growth.
Competing Against Luck
Unveils how to innovate by understanding customer’s underlying needs.