Never Lose A Customer Again Summary of Key Points
This book provides strategies to convert a one-time buyer into a lifelong customer by focusing on the customer journey.
Customer Service
Legendary Service Summary of Key Points
Legendary Service presents a practical model for exceptional customer service, teaching how to consistently provide maximum customer satisfaction.
Hug Your Haters Summary of Key Points
This book provides a revolutionary approach to customer service, treating complaints as a valuable resource.
Hug Your Customers Summary of Key Points
An exploration of customer service excellence, demonstrating its crucial role in business success.
Disney U Summary of Key Points
Disney U explores the inner workings of the Disney University training program, revealing how Disney nurtures staff to deliver exceptional service and create magical experiences.
Be Our Guest Summary of Key Points
This book offers insights into Disney’s legendary approach to customer service, providing principles and practices for creating the best experience for guests.
Zombie Loyalists Summary of Key Points
This book offers insights into creating a customer service culture that fosters brand loyalty, turning customers into brand ambassadors.
The Thank You Economy Summary of Key Points
The Thank You Economy explores how businesses can thrive by building strong, personal customer relationships in the digital age.
Clients First Summary of Key Points
Clients First’ by Joseph and JoAnn Callaway explores the philosophy of placing client needs above all, which transformed their real estate business success.