Unreasonable Hospitality Summary of Key Points
Unreasonable Hospitality by Will Guidara is a guide to transforming customer service by exceeding expectations and creating memorable experiences.
Customer Service
The Customer Service Revolution Summary of Key Points
The Customer Service Revolution’ by John R. DiJulius III emphasizes the critical role of customer service in the success of a business. DiJulius argues that companies must radically overhaul their approach to serving customers to stand out in today’s competitive market. Through engaging examples and real-life case studies, he showcases how exceptional customer service can not only increase loyalty and satisfaction but also transform a company into a beloved brand. The book provides actionable strategies for creating a service culture, training employees to excel in customer interactions, and continuously measuring and improving service standards.
Delivering Happiness Summary of Key Points
Delivering Happiness is an insightful book written by Zappos CEO Tony Hsieh. It tells the story of how he built Zappos into a billion-dollar business with a distinctive corporate culture focused on delivering happiness to customers, employees, and even vendors, and outlines his unique approach to business and leadership.
Never Lose A Customer Again
Retain lifelong customers by focusing on their journey and delivering exceptional service.
Legendary Service
Legendary Service teaches how to prioritize and improve customer service for business growth.
Hug Your Haters
Embrace complaints, transform them into opportunities, and keep your customers.
Hug Your Customers
A guide to achieving business success by personalizing sales and delivering exceptional customer service.
Disney U
Insights into Disney University’s methods for cultivating top-notch staff and service.