Peter Shankman
What’s inside
This book offers insights into creating a customer service culture that fosters brand loyalty, turning customers into brand ambassadors.
You’ll Learn
- Enhancing customer service skills
- Learning how to increase brand loyalty
- Understanding the impact of customer experience on business growth
- Gaining strategies for turning customers into brand advocates
Key Points
- The Power of Word-of-Mouth Marketing
- Building Trust with Transparency
- The Importance of Quick Response Times
- Fostering a Customer-Centric Culture
- Creating Wow Moments for Customers
- Turning Mistakes into Opportunities
- Leveraging Social Media for Customer Engagement
Who’s it For
- Business Owners
- Marketing Professionals
- Customer Service Representatives
- Entrepreneurs
- Brand Managers
About the author
Peter Shankman is a renowned speaker and entrepreneur, famous for his expertise in customer service and marketing.