Zombie Loyalists. Book Summary

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Peter Shankman

What’s inside

This book offers insights into creating a customer service culture that fosters brand loyalty, turning customers into brand ambassadors.

You’ll Learn

  • Enhancing customer service skills
  • Learning how to increase brand loyalty
  • Understanding the impact of customer experience on business growth
  • Gaining strategies for turning customers into brand advocates

Key Points

  • The Power of Word-of-Mouth Marketing
  • Building Trust with Transparency
  • The Importance of Quick Response Times
  • Fostering a Customer-Centric Culture
  • Creating Wow Moments for Customers
  • Turning Mistakes into Opportunities
  • Leveraging Social Media for Customer Engagement

Who’s it For

  • Business Owners
  • Marketing Professionals
  • Customer Service Representatives
  • Entrepreneurs
  • Brand Managers

About the author

Peter Shankman is a renowned speaker and entrepreneur, famous for his expertise in customer service and marketing.