Mark Goulston
What’s inside
This book offers practical advice for handling irrational and difficult people. It provides strategies for managing emotions and maintaining control in challenging interactions.
You’ll Learn
- Improved conflict resolution skills
- Better communication with challenging individuals
- Enhanced emotional intelligence
- Personal stress reduction techniques
Key Points
- Recognize the Crazy in Everyone
- Stay Calm in the Face of Irrationality
- Effective Communication Techniques
- Setting Boundaries with Difficult Individuals
- Understanding the Underlying Psychology
- Strategies for De-escalation
- Maintaining Personal Well-being
Who’s it For
- Psychologists
- Business Professionals
- Educators
- Anyone dealing with difficult people
About the author
Dr. Mark Goulston is a psychiatrist, consultant, and coach with expertise in crisis intervention and negotiation.