Talking to Crazy. Book Summary

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Mark Goulston

What’s inside

This book offers practical advice for handling irrational and difficult people. It provides strategies for managing emotions and maintaining control in challenging interactions.

You’ll Learn

  • Improved conflict resolution skills
  • Better communication with challenging individuals
  • Enhanced emotional intelligence
  • Personal stress reduction techniques

Key Points

  • Recognize the Crazy in Everyone
  • Stay Calm in the Face of Irrationality
  • Effective Communication Techniques
  • Setting Boundaries with Difficult Individuals
  • Understanding the Underlying Psychology
  • Strategies for De-escalation
  • Maintaining Personal Well-being

Who’s it For

  • Psychologists
  • Business Professionals
  • Educators
  • Anyone dealing with difficult people

About the author

Dr. Mark Goulston is a psychiatrist, consultant, and coach with expertise in crisis intervention and negotiation.