The Managed Heart. Book Summary

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Arlie Russell Hochschild

What’s inside

Arlie Russell Hochschild’s ‘The Managed Heart’ delves into the emotional labor required in service-oriented professions and its impact on workers.

You’ll Learn

  • Understanding of the emotional demands of service jobs
  • Insight into the effects of emotional labor on individuals
  • Awareness of gender dynamics in the workplace
  • Strategies for managing emotional health at work

Key Points

  • The concept of emotional labor
  • The effects of emotional labor on personal life
  • Gender roles in emotional labor
  • Management of feelings in professional settings
  • Coping mechanisms for emotional strain
  • The exchange between private and public emotional spheres

Who’s it For

  • Sociologists
  • Psychologists
  • Service Industry Professionals
  • HR Managers
  • Students of Social Sciences

About the author

Arlie Russell Hochschild is a renowned sociologist known for her works on emotions, gender, and labor.