Douglas Stone, Bruce Patton, Sheila Heen
What’s inside
Difficult Conversations analyzes disputes and offers techniques to conduct effective conversations in difficult situations.
You’ll Learn
- Improving negotiation skills
- Enhancing emotional intelligence
- Better management of conflicts
- Effective communication in difficult situations
Key Points
- Understanding the Three Conversations
- Exploring our Internal Voice
- The ‘And’ Stance
- Uncovering the ‘Learning Conversation’
- Moving to a Problem-Solving Conversation
Who’s it For
- Business professionals
- Negotiators
- Parents
- Teachers
- Counselors
About the author
The authors are all members of the Harvard Negotiation Project, a group that focuses on the research in negotiation and conflict resolution.