Difficult Conversations. Book Summary

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Douglas Stone, Bruce Patton, Sheila Heen

What’s inside

Difficult Conversations analyzes disputes and offers techniques to conduct effective conversations in difficult situations.

You’ll Learn

  • Improving negotiation skills
  • Enhancing emotional intelligence
  • Better management of conflicts
  • Effective communication in difficult situations

Key Points

  • Understanding the Three Conversations
  • Exploring our Internal Voice
  • The ‘And’ Stance
  • Uncovering the ‘Learning Conversation’
  • Moving to a Problem-Solving Conversation

Who’s it For

  • Business professionals
  • Negotiators
  • Parents
  • Teachers
  • Counselors

About the author

The authors are all members of the Harvard Negotiation Project, a group that focuses on the research in negotiation and conflict resolution.