Truth, Lies and Advertising
A deep dive into the transformative power of account planning in advertising.
The Customer Service Revolution Summary of Key Points
The Customer Service Revolution’ by John R. DiJulius III emphasizes the critical role of customer service in the success of a business. DiJulius argues that companies must radically overhaul their approach to serving customers to stand out in today’s competitive market. Through engaging examples and real-life case studies, he showcases how exceptional customer service can not only increase loyalty and satisfaction but also transform a company into a beloved brand. The book provides actionable strategies for creating a service culture, training employees to excel in customer interactions, and continuously measuring and improving service standards.
Tower of Dawn
A tale of healing, political intrigue, and ancient magic in a rich fantasy world.
Anger Management for Dummies
Strategies and tools for effective anger management and coping.
The Innovator’s Prescription Summary of Key Points
This book analyzes the complex issues plaguing healthcare and offers disruptive solutions inspired by innovation theory to create more effective, consumer-driven healthcare system.
The Score Summary of Key Points
College romance featuring a hockey player and a music major navigating their attraction amidst personal challenges and campus life.
This Will Be My Undoing Summary of Key Points
Jenna Wortham explores her experiences as a Black woman in America, dealing with topics like feminism, race, and identity through a collection of essays.
If You Could See Me Now
An invisible friend becomes visible, transforming a woman’s life with love.
Vayamos Adelante
Un manual para las mujeres que aspiran a liderar y conseguir la igualdad en el mundo laboral.