Ken Blanchard
What’s inside
Legendary Service presents a practical model for exceptional customer service, teaching how to consistently provide maximum customer satisfaction.
You’ll Learn
- Understand the importance of customer satisfaction
- Learn techniques for improving customer service
- Better manage and motivate customer service teams
- Boost customer loyalty and business growth
Key Points
- Service must be a priority
- Knowing your customers
- Consistent service excellence
- Care for customers
- Empowering employees to provide exceptional service
Who’s it For
- Customer service professionals
- Managers
- Business owners
- Entrepreneurs
About the author
Ken Blanchard is a renowned leadership expert, with a passion for helping organizations develop strong service cultures.