It’s On Me Summary of Key Points
It’s on Me is a tale about the trials, triumphs, and life lessons experienced by hospitality industry veteran Andrew Brooks.
Hospitality
Be Our Guest Summary of Key Points
This book offers insights into Disney’s legendary approach to customer service, providing principles and practices for creating the best experience for guests.
Unreasonable Hospitality Summary of Key Points
Unreasonable Hospitality by Will Guidara is a guide to transforming customer service by exceeding expectations and creating memorable experiences.
It’s On Me
A glimpse into the hospitality world through the experiences of a seasoned professional.
Unreasonable Hospitality
A service revolution manifesto for creating astounding customer experiences.