Unreasonable Hospitality. Book Summary

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Will Guidara

What’s inside

Unreasonable Hospitality by Will Guidara is a guide to transforming customer service by exceeding expectations and creating memorable experiences.

You’ll Learn

  • Understanding the true essence of hospitality
  • Learning techniques to provide exceptional customer service
  • Gaining insights into creating unforgettable customer experiences
  • Discovering strategies to build a customer-centric business culture

Key Points

  • Defining Unreasonable Hospitality
  • Exceeding Customer Expectations
  • Creating Memorable Experiences
  • The Power of Personalization
  • Building a Hospitality-Centric Culture
  • Strategies for Implementing Hospitality Innovations

Who’s it For

  • Hospitality professionals
  • Entrepreneurs
  • Customer service representatives
  • Business leaders
  • Marketing specialists

About the author

Will Guidara is a former co-owner of Eleven Madison Park and a renowned figure in the hospitality industry, known for his innovative service style.