The Art Of Client Service. Book Summary

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The Art Of Client Service

Robert Solomon

What’s inside

This book by Robert Solomon is a comprehensive guide for advertising and marketing professionals on how to handle clients effectively.

You’ll Learn

  • Enhanced understanding of client needs
  • Improved communication skills
  • Better client relationship management
  • Increased client retention and satisfaction

Key Points

  • Understand Your Client’s Needs and Expectations
  • Build Strong Interpersonal Relationships
  • Master the Art of Communication
  • Deliver on Promises for Client Satisfaction
  • Learn Problem Solving in Client Service
  • Navigate Agencies and Client Dynamics
  • Foster Long-term Client Loyalty

Who’s it For

  • Advertising Professionals
  • Marketing Managers
  • Client Service Executives
  • Business Development Managers

About author

Robert Solomon is renowned for his expertise in client relations, specifically in the advertising and marketing sectors.