Mark Goulston
What’s inside
This book provides strategies to handle difficult conversations and establish genuine communication and connection with others
You’ll Learn
- Improve interpersonal communication skills
- Learn to handle difficult conversations
- Understand how to effectively persuade others
- Enhance conflict resolution abilities
Key Points
- Establishing Genuine Communication
- Using Mirror Neurons to Connect
- Unlocking Power with the ‘Fast-Five’
- Golden Rule of Engagement
- Listening with Empathy
- Overcoming Resistance
- Mastering the Ultimate Persuasion Technique
Who’s it For
- People managers
- HR Professionals
- Communication Coaches
- Conflict Mediators
- Psychologists
About the author
Mark Goulston, a psychiatrist and business consultant, is known for his work on improving interpersonal communication.